Privacy Policy
Your privacy is important to KOSPET. This Privacy Policy describes how KOSPET collects, uses and shares your personal data that our products or other services (“the Services”) process (e.g., KOSPET FIT App, software, KOSPET’s websites, APIs, etc.)
What Is Personal Data at KOSPET?
“Personal data” is information that relates to an identified or identifiable natural person or that is linked or linkable to them by KOSPET no matter where the person lives. This means that data that directly identifies you — such as your name — is personal data, and data that does not directly identify you, but that can reasonably be used to identify you — like the Mac address of your device — is also personal data.
Your Privacy Rights at KOSPET
At KOSPET, we respect your ability to know, access, correct, restrict the processing of, and erase your personal data. We have provided these rights to our global customer base. If you would like to exercise these privacy rights, you may have the right to:
(i) request confirmation on whether we are processing your personal data;
(ii)get access to or a copy of your personal data;
(iii) obtain an electronic copy of personal data that you have provided to KOSPET;
(iv) limit or object to our uses of your personal data;
(v) seek to correct or amend inaccurate, incomplete or improperly processed personal data;
(vi) withdraw your consent, and
(vii) request deletion of your personal data stored by KOSPET, subject to certain exceptions in accordance with applicable law. If you choose to exercise any of theses rights, please contact us as set froth below.
We will process such requests as prescribed by applicable law. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
Personal Data KOSPET Collects from You
At KOSPET, we strive to collect only the personal data that we need. When you create a KOSPET account, purchase and/or activate a product or device. download a software or firmware update, connect to our services, contact us (including trough social media), or otherwise interact with KOSPET, we may collect a variety of information, including:
- Account Information. Your KOSPET account details, such as name and email address.
- Device Information. Data from which your device could be identified, such as Mac address.
- Contact Information. Data such as name, email address, mailing address, and phone number.
- Payment Information. Data about your billing address and method of payment, such as bank details.
- Transaction Information. Data about purchases of KOSPET products on kospet.com.
- Usage Data. Data about your activity on and use of our offerings, such as product interaction.
- Location Information. Precise location only to support services such as Find Device and GPS tracking.
- Health Information. Data related to the health status of an individual, such as data relating to one’s physical or mental health or condition. Personal health data also includes data that can be used to infer or detect the health status of an individual.
- Fitness Information. Data relating to your exercise and fitness information.
- Other Information You Provide to Us. Details like the content of your communications with KOSPET, including contacts with customer service and interactions on social media.
- Information from Other Sources. Information about you received from othersources, including from third party services and organizations.
You are not required to provide the personal data that we have requested. However, if you choose not to do so, we will not be able to respond to requests you may have, or provide you with our products or services in many cases.
KOSPET’s Use of Personal Data
KOSPET uses personal data to improve our products and services, to process your payment transactions, to interact with you, for information security and fraud prevention, and to comply with our legal obligations. We may also use personal data for other specific purposes with your consent.
- Improve Our Products and Services. KOSPET collects personal data necessary for better products and services, which may include personal data obtained to power our offerings, for internal purposes such as data analysis, or for troubleshooting.
- Process Your Payment Transactions. KOSPET must collect personal data, such as your name, purchase, and payment information, to process your payment transactions.
- Interact with You. To respond to interactions, contact you on your account or transactions, request information or feedback, we may use your personal data to send important notices, including interactions about purchases and changes to our policies, terms, and conditions. Since such information is important to your communications with KOSPET, you may not opt out of receiving these important notices.
- Information Security and Fraud Prevention. To protect individuals, employees, and KOSPET, and for loss prevention and to prevent fraud, including to protect individuals, employees, and KOSPET for the benefit of all our users.
- Comply with Our Legal Obligations. To comply with applicable law — for example, to meet tax reporting obligations.
KOSPET only retains personal data necessary to fulfill the purposes for which it was collected, including as outlined in this Privacy Policy, or as prescribed by law. When evaluating retention periods, we carefully examine whether it is necessary to retain the personal data obtained and, if retention is required, strive to retain the personal data for the shortest possible period permissible under law.
KOSPET’s Sharing of Personal Data
KOSPET may provide your personal data to the following categories of third parties:
- Service Providers. KOSPET may engage third parties to act as our service providers and perform certain tasks on our behalf, such as:
(i) the provision of the Services;
(ii) the provision of information, products, and other services you have requested;
(iii) marketing and advertising;
(iv) processing of payment and transactions;
(v) customer service activities; and
(vi) the provision of IT and related services.
For example, we use Mailchimp to further manage our email marketing campaigns. Mailchimp’s Privacy Policy can be found here.
- Business Partners. At times, KOSPET may share personal data with business partners, to provide you with products or services you have requested. KOSPET may also share personal data with business partners to jointly offer products or services
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Affiliates. KOSPET may share personal data with our affiliated entities.
- Advertising Partners. KOSPET may allow third-party advertising partners to use technologies and other tracking tools to collect data about your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). This information (and similar information obtained from other websites) may be used to deliver targeted advertisements to you when you visit third party services within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.” If you prefer not to share your personal data with third party advertising partners, you may follow the instructions below.
- APIs and Software Development Kits. KOSPET may use third party APIs and software development kits (“SDKs”) as part of the functionality of the Services. APIs and SDKs may allow third parties (including advertising partners) to collect your personal data to provide content that is more relevant to you. For more information about KOSPET’s use of APIs and SDKs, please contact us as set forth below.
- Disclosures to Protect Us or Others. KOSPET may access, retain, and disclose any information stored in connection with you to external parties if we, in good faith, believe doing so is necessary or appropriate to:
(i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena;
(ii) protect your, our, or others’ rights, property, or safety;
(iii) enforce our policies or contracts;
(iv) collect amounts owed to us; or
(v) assist an investigation and prosecution of suspected or actual illegal activity.
- Disclosure in the Event of Merger, Sale, or Other Asset Transfer. If we are involved in a merger, acquisition, financial due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your personal data may be sold or transferred as part of such transaction, as permitted by law and/or contract.
Third Party Websites/Applications
The Services may include links to other websites or applications, and other websites or applications may reference or link to our Services. These third-party services are not controlled by KOSPET. We encourage you to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing your personal data to third party websites or applications is at your own risk.
Klarna Payment Information
Privacy Policy
If you choose Klarna as your payment method, your personal information will be handled in accordance with Klarna's privacy practices. For detailed information on how Klarna manages your data, please refer to their privacy policy:
About Klarna
Klarna is a leading global payment provider offering flexible payment solutions to enhance your shopping experience. With Klarna, you can:
- Pay Later: Get the flexibility to pay for your purchase within 30 days, with no interest or fees (as long as payments are made on time).
- Pay in Installments: Split your purchase into manageable payments over time, with clear terms and transparency.
- Pay Now: Instantly complete your purchase with direct payment options.
To learn more, visit: What is Klarna?
Klarna Customer Service
For any questions or assistance with Klarna payments, their dedicated customer service team is available to help.
- Visit: Klarna Customer Service
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at:
Email: support@kospet.com
Phone Number: +1(507)668-8466