Privacy policy

[KOSPET]To operate this store and website, including all related data, content, features, tools, products and services, in order to provide you, the customer, with an orchestrated shopping experience (the "Service").

[KOSPET] Powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use and disclose your Personal Data when you visit, use, purchase or otherwise transact with us, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence over the collection, processing and disclosure of your Personal Data.

Please read this Privacy Policy carefully. By using and accessing any service, you represent that you have read this Privacy Policy and understand the data collection, use, and disclosure methods described in this Privacy Policy.

List of Contents

• Personal Data We Collect or Process
• Personal Data Source
• How We Use Your Personal Data
• How We Disclose Personal Data
• Relationship with Shopify
• Third-party Websites and Links
• Cookies, Analytics, and Tailored Advertising
• Children
• Retention of Personal Data
• Your Privacy Rights
• Complaint
• International Transfer of Personal Data
• Privacy Policy Updates
• Contact Us

Personal Data We Collect or Process

When we use the term "personal data", we refer to data that can identify or be reasonably associated with you or other individuals. Personal data does not include data that has been anonymously collected or de-identified, i.e., data that cannot identify or be reasonably associated with you. At KOSPET, we are committed to collecting only the personal data we need. When you create a KOSPET account, purchase and/or activate a product or device, download software or firmware updates, connect to our services, contact us (including via social media), or otherwise interact with KOSPET, we may collect various types of data, including:

Contact information. including your name, address, billing address, shipping address, phone number, and email address.

Financial information. including credit card, debit card, and financial account numbers, payment card data, financial account data, transaction details, payment methods, payment confirmations, and other payment details, loyalty and incentive program points/rewards, products or services you are interested in, have purchased, or have used.

Account Information. the detailed data of your KOSPET account, including your username, password, security questions, preferences, and options.

Transaction Information. when you place an order on our website or application, including items you view, add to cart, add to wish list, purchase, return, exchange, warranty, or cancel, as well as your past transaction records.

Payment details. when you place an order on our website or application, include your payment records, payment amount, payment date, billing address, and payment method. Please note that we use third-party payment service providers (including PayPal and PingPong) to process your payments. We do not receive or retain any financial data that can identify your personal identity, such as payment card numbers; all such data is provided directly by you to our third-party payment service providers. The use of your personal data by payment service providers is governed by their privacy policies.

When communicating with us. including when you interact with Customer Service Representatives via email, phone, online, or in person, we will collect your email address and product-related data (such as Serial Number, purchase date, etc.), and may also create logs for diagnosing product or performance-related issues.

Device information. including data about your device, browser, or network connection, your IP address, and other Unique Device Identifiers such as Mac addresses.

Usage data. including data related to your use of the service, including how and when you interact with or browse the service.

Personal Data Source

We may collect personal data from the following sources:

Directly from you: including when you create an account, access or use the services, communicate with us, or otherwise provide personal information to us;

Automatically collected through services: including collection from your device when you use our products or services, visit our website, and through the use of cookies and similar technologies;

from our service providers:including when we engage them to enable specific technologies and when they collect or process your personal data on our behalf;

from our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or the services you use, we may use personal data for the following purposes:

Provide, customize, and improve services.We use your personal data to provide you with services, including fulfilling contracts with you, processing your payments, completing your orders, remembering your preferences and items you are interested in, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, assisting with any returns and exchanges, enabling you to post comments, and creating a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal data to better customize and improve services.

Marketing and Advertising.We will use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional data via email, SMS, or postal mail, and displaying online advertisements for products or services to you on the Service or other websites, including those based on items you have previously purchased or added to your shopping cart and other activities on the Service.

Security and Anti-Fraud.We use your personal data to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against possible fraud, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use this service and register an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access data with anyone else.

Communicate with you. We use your personal data to provide you with customer support, respond to your needs in a timely manner, provide you with effective services, and maintain our business relationship with you.

Legal reasons. The legal basis for our use of your personal data is as follows:

(i) When fulfilling our contractual services or before you sign a contract. If you order products or services from us, we will use your personal data to provide you with these products or services, including for promoting user rights and services, processing payments for our products and services, or providing data that may be relevant to your decision on whether to order our products or services;

(ii) Consent. In certain circumstances, we may ask you to separately consent to our use of your personal data. In such cases, you may revoke your consent at any time, and it will take effect in subsequent use of our products and services.

(iii)Comply with applicable laws or respond to valid legal processes.including requests from law enforcement agencies or government authorities to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with the provisions of this Privacy Policy. Such circumstances may include:

Suppliers and other third parties that provide services on our behalf through Shopify (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).

We collaborate with business and marketing partners to provide you with marketing services and deliver advertisements to you. Our business and marketing partners will use your data in accordance with their own privacy statements. Depending on your place of residence, you may have the right to request that we not share your data to avoid being shown targeted advertisements and marketing content based on your online activities with different merchants and websites. You can exercise your right to opt out of these uses by clicking here.

When you instruct, request us, or otherwise consent to our disclosure of certain data to third parties, such as for shipping products on your behalf, or through your use of social media widgets or login integration features. For example, third-party application programming interfaces ("APIs") and software development kits ("SDKs"). For more information on KOSPET's use of APIs and SDKs, please contact us as follows.

With our affiliated companies or within our corporate group.

Related to business transactions (such as mergers or bankruptcies), complies with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforces any applicable terms of service or policies, and protects or defends the service, our rights, the rights of our users, or the rights of others.

Relationship with Shopify

This service is hosted by Shopify, which collects and processes personal data about your access to and use of this service to provide and improve the service for you. Data you submit to this service will be transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence to provide and improve the service for you. To learn how Shopify uses your personal data and any rights you may have, you can visit Shopify Consumer Privacy Policy Depending on your region of residence, you can exercise certain rights related to your personal data at this Shopify Privacy Portal Link .

Third-party Websites and Links

This service may provide links to websites or other online platforms operated by third parties. If you click on a link to access a website that is not affiliated with or under our control, you should review its privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of data on these websites. Data you provide in public or semi-public settings, including data you share on third-party social networking platforms, may also be viewed by other users of this service and/or users of these third-party platforms, and its use by us or third parties is not restricted. Our provision of such links does not in itself imply any endorsement of the content on these platforms or their owners or operators, unless otherwise disclosed in this service.

Third-Party Payment Instruments: We use third-party payment service providers to process your payments, including but not limited to Klarna, PayPal, and PingPong . We do not receive or store any financial data that can be used to identify your personal identity (such as credit card numbers or bank account data), and such data will be provided directly by you to the corresponding third-party payment service providers. The processing of your personal data by third-party payment service providers is subject to their respective privacy policies.

Klarna : Klarna is a globally leading payment service provider that offers flexible payment methods including deferred payment, installment payment, and immediate payment. If you choose Klarna as your payment method, your personal data will be processed in accordance with Klarna's privacy policy. For details, please refer to:

Klarna Privacy Policy

Legal & Privacy (US)

Klarna Customer Service

We may also use the following third-party Payment service providers, whose processing of personal data is also subject to their respective privacy policies:

PayPal：https://www.paypal.com/us/legalhub/paypal/privacy-full

PingPong：https://www.pingpongx.com/zh/privacyPolicy

Third-Party Marketing and Communication Tools: We use the third-party email marketing tool Klaviyo to contact you and provide you with data on websites, applications, products, and services that you may be interested in. If we provide you with websites, applications, products, or services, we may send or display to you information about our websites, applications, products, services, upcoming promotions, and other data that you may be interested in, including using the contact information you provided to us or any other appropriate means, but always subject to obtaining your prior consent as required by applicable laws. Please note that we may track your open and click behavior.

You may unsubscribe from specific promotional emails at any time by clicking the "Unsubscribe" link included in each promotional email we send. After unsubscribing, we will no longer send you emails related to the promotional emails you have unsubscribed from, but in certain circumstances, we may still contact you to the extent necessary to provide the website, application, product, or service you have requested, or for purposes related to the promotional emails you still subscribe to.

Third-party research and analysis tools:

Google Forms: We may invite you to participate in surveys, product research, and User Acceptance Testing activities through Google Forms.

Microsoft Clarity: We use a third-party service Microsoft Clarity to automatically collect your interaction data .

Cookies, Analytics, and Tailored Advertising

When you visit or use our website and services, we and third-party service providers use cookies and similar technologies to collect information such as your IP address, device identifier, browser type, pages visited, and interaction data. We use these technologies to operate and improve the website, analyze trends, manage the website, track user activity, aggregate demographic information, and support marketing and customer service activities.

Where required by applicable law, we rely on your consent to place non-essential cookies (such as Performance and Targeting cookies) on your device. You may withdraw your consent at any time by clicking the "Cookie Settings" on our website.

You can also configure your browser settings to disable or delete cookies. You can also use third-party tools and features to further limit our use of cookies and similar technologies. For example, most commercial browsers have built-in tools to disable or delete cookies, and in some cases, you can also block future use of cookies by selecting specific settings. Since different browsers offer different features and options, you may need to configure them separately. Please note that disabling certain cookies may limit the functionality of our website and services.

Additionally, you can exercise specific privacy choices by adjusting permissions in your mobile device or internet browser, such as enabling or disabling certain location-based services.

You can also download the Google Analytics Opt-out Browser Add-on by visiting https://support.google.com/analytics/answer/181881 to choose whether to use Google Analytics cookies. 

For information on how Google Analytics collects and processes data and how to control the data sent to Google, please visit Google's website: https://policies.google.com/technologies/partner-sites.

Children

This service is not intended for use by children. We require individuals under 13 years of age in the US, under 14 years of age in Chinese Mainland, and under 16 years of age in other parts of the world not to provide personal data to KOSPET.

We will not knowingly collect any personal data of juveniles within your jurisdiction. If you believe that we may have collected personal data of a child without proper consent, as the parent or guardian of that child, you may contact us through the following contact information to request the deletion of relevant data.

Within the scope defined by applicable laws, since the effective date of this Privacy Policy, we have no actual knowledge of any situation where we "shared" or "sold" juvenile personal data.

Retention of Personal Data

Please note that no security measure is perfect or invincible, and we cannot guarantee "absolute security". Additionally, any data you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential data to us.

We only retain your personal data for the shortest period necessary to achieve the purposes described in this Privacy Policy, and will establish corresponding internal processes to regularly review and manage the retention period of personal data.

We may retain your personal data in an identifiable form under the following circumstances:

During the period when you maintain a continuous relationship with us, such as when you are using our services, have an active account, or have legally subscribed to and not unsubscribed from our communication content;

When it is necessary to achieve the legitimate purposes described in this Privacy Policy and we have a legal basis for processing permitted by applicable laws;

It is necessary to fulfill obligations stipulated by applicable laws and regulations, or to establish, exercise, or defend legal rights.

When your personal data is no longer necessary for the above purposes, we will take reasonable measures to promptly delete, destroy, or anonymize or de-identify it so that it can no longer be associated with you personally.

Where required by applicable laws or in cases involving potential or actual legal claims, we may continue to retain relevant personal data to the extent necessary until the relevant matters are resolved.

Your Privacy Rights

Depending on the region where you reside, you may have some or all of the rights listed below related to your personal data. However, these rights are not absolute, may only apply to certain specific circumstances, and in some cases, we may lawfully decline your request.

Right of access/knowledge: You may have the right to request access to the personal data we hold about you; the right to request to consult or obtain a copy of your relevant personal data, as well as additional data regarding the nature, processing, and disclosure of such relevant personal data;

Right to Erasure: You have the right to request the deletion or removal of your relevant personal data, provided that we do not have other legal grounds to continue using such data. Please note that due to applicable laws, regulations, or technical limitations, we may not be able to immediately delete such data from our backup systems. In such cases, we will isolate your relevant personal data so that it is no longer subject to any further processing until the backup data can be deleted or anonymized/de-identified.

Right to Rectification: You may have the right to request us to correct inaccurate personal data we hold about you.

Right to data portability: Under certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of your personal data held by us and request that we transfer it to a third party.

Right to Object: If we process your relevant personal data based on your consent, you have the right to withdraw such consent at any time (please note that such withdrawal does not affect the lawfulness of any processing carried out prior to the date we receive notice of such withdrawal).

The right to opt out of targeted advertising sales or sharing. You have the right to object to us or on our behalf processing your relevant personal data for direct marketing purposes. Depending on your place of residence, you may have the right to opt out of the "sale" or "sharing" of personal data, or opt out of the processing of your personal data for the purposes of "targeted advertising" as defined by applicable privacy laws. You may exercise your right to opt out of these uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser you are using. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control data, you can visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

Manage your communication preferences. We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option shown in the emails we send you. If you choose to unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

You may exercise these rights at the location specified in the service or by contacting us through the contact information provided below. To learn more about how Shopify uses your personal data and any rights you may have (including those related to data processed by Shopify), you may visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your request, we may need to verify your identity, as permitted or required by applicable law. Under applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such requests from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to directly verify your identity with us. We will respond to your requests in a timely manner as required by applicable law.

Complaint

If you have any complaints about the way we process your personal data, please contact us using the contact details provided below. Depending on the region where you reside, you may have the right to appeal our decisions or file a complaint with your local data protection authority by contacting us using the contact details listed below.

International Transfer of Personal Data

Due to the international nature of our business, we will transfer personal data within KOSPET and to the third parties mentioned above for the purposes described in this notice. Therefore, we will transfer personal data to other countries/regions, whose laws and data protection compliance requirements may differ from those of your country/region, including China, the European Economic Area, the United Kingdom, and the US.

If KOSPET conducts personal data transfers, we will ensure that the international transfer of your personal data complies with appropriate safeguards, such as:

Ensure that personal data is only transferred to jurisdictions recognized as having adequate data protection. The current adequacy decisions on data protection can be found at this link .Currently, there are no adequacy decisions on data protection in China; the US only has partial adequacy decisions on data protection, covering only companies registered under the Data Privacy Framework.

The transfer is carried out in accordance with appropriate safeguards, such as the standard contractual clauses adopted by the European Commission or the Secretary of State of the United Kingdom (if applicable), as well as appropriate supplementary measures. The decision and the template text of these standard contractual clauses can be found here ;

If you wish to obtain further information regarding the above safeguard measures, including the relevant contract documents and their execution status, please contact us using the contact details provided below.

Privacy Policy Updates

We may update this Privacy Policy from time to time, including to reflect changes in our business practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy measures or this Privacy Policy, or if you wish to exercise any of your rights, please contact us via the following methods:

Email:support@kospet.com

Phone Number: +1(507)668-8466